These Terms and Conditions govern purchases made through the REOBRIX Europe online store (the Store). Please read them before placing an order.
1. Seller, Scope and Definitions
The seller is Farmline Sp. z o.o., ul. Paderewskiego 3, 87-162 Lubicz Górny, Poland, entered in the register of entrepreneurs of the National Court Register under KRS No. 0000378927, VAT ID PL8792647097, REGON 340874550 (the Seller, we, us).
You can contact us at info@reobrix.eu, by telephone at +48 539 263 055, or through Contact and Company Details.
These Terms apply to customers purchasing as consumers and to customers purchasing in the course of a business or professional activity. The checkout distinguishes these customer types, but one set of Terms applies to both.
Customer or you means the person or entity placing an order. Consumer means a customer who receives mandatory consumer protection under applicable law. Goods means the physical construction-block sets offered in the Store.
The Seller is established in Poland and Goods are dispatched from Poland. Local-language versions, country-specific domains and customer-facing content support the shopping experience only. They do not change the identity of the Seller or imply a local seller or local dispatch point in another country.
2. Goods, Product Information and Availability
The Store sells physical construction-block sets. The current assortment does not include personalised, made-to-order, digital or pre-order products.
Product pages describe the Goods and may show availability, price, product characteristics and order-specific information. Product images, packaging and colours may differ slightly from their display on your device where this is caused by display settings or other technical factors.
Adding Goods to a basket does not reserve them. Availability is confirmed when we assess the order for acceptance. If Goods become unavailable before acceptance, we will inform you and will not accept the affected order or affected part of it. If payment has already been taken for an order we cannot accept, we will arrange a refund in accordance with applicable law.
3. Placing an Order and Formation of the Contract
Orders are placed through the checkout available in the Store. Before submitting an order, you should check the selected Goods, quantity, delivery details, total price, delivery method, payment method and contact details.
Submitting an order creates a request to purchase the selected Goods. Immediately after submission, we send an email confirming that we have received the order. This receipt confirmation does not mean that we have accepted the order and does not by itself create a sales contract.
We assess the order for availability, payment and fulfilment. The sales contract is concluded only when we send a separate communication confirming that we have accepted the order for processing. That communication will contain the relevant order and contract information. If we cannot accept an order, we will notify you as soon as reasonably possible.
We may decline an order before acceptance where this is reasonably necessary, including because Goods are unavailable, payment cannot be authorised or confirmed, order or delivery details are incomplete or incorrect, an obvious pricing or technical error has occurred, or fulfilment would be unlawful. This does not limit any mandatory consumer rights.
4. Prices, Taxes and Payments
The price, currency, delivery charge, any applicable tax and the total amount payable for your order are shown at checkout before you submit the order.
For deliveries within the European Union, the total shown at checkout is the final amount payable to the Seller for the order. We do not add further charges after checkout. This does not affect charges imposed directly by your bank, card issuer or payment provider that are outside our control.
The payment methods shown at checkout are the methods available for the selected delivery country and order configuration. Payments are handled through the Store's Stripe payment configuration. We do not promise that any particular payment method will be available for every order. Cash on delivery is available only for deliveries in Poland where it is shown at checkout.
If the Store later offers delivery outside the European Union, the checkout total may exclude customs duties, import taxes and other charges imposed in the destination country. Where applicable, those charges are payable by the customer unless the checkout expressly states otherwise.
5. Delivery, Processing and Risk
Available delivery methods and destinations are displayed at checkout. If a method is not shown for an order, it is not available for that order configuration.
Orders are normally prepared within 24 hours and may take up to 48 hours. Delivery within the European Union usually takes 5 to 7 business days after dispatch, depending on the destination and selected delivery method. These are estimates, not guaranteed delivery dates, unless applicable law requires otherwise.
Further operational information is available on the Delivery, Payments and Order Processing page. We will send shipping information when available. Delivery and risk transfer are governed by applicable law, including mandatory consumer rules.
6. Right of Withdrawal and Contractual Return Right
Consumers may have a statutory right to withdraw from a distance sales contract within 14 calendar days after receiving the Goods, without giving a reason, subject to applicable law.
In addition, the Seller voluntarily grants the same 14-calendar-day withdrawal period to business customers. This contractual right applies on the same practical return conditions set out in this section and on the Returns and Complaints page. It is a contractual benefit for business customers and is not presented as a mandatory statutory consumer right.
To exercise the right of withdrawal, send us a clear statement of your decision before the withdrawal period expires. You may contact us through Contact and Company Details or use any quick-return workflow made available for your order. A quick-return workflow is optional and is not a condition for exercising withdrawal.
After sending the withdrawal notice, return the Goods without undue delay and no later than 14 calendar days after that notice, unless applicable law provides otherwise. Please send returns to:
FarmlineSwidnicka 4
87-100 Torun
Poland
Unless we state otherwise or applicable law requires otherwise, you bear the direct cost of returning the Goods. You are responsible only for a reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
We will process refunds in accordance with applicable law. For consumers, this generally includes reimbursement of payments received, including the cost of the least expensive standard delivery option offered for the order, within the legally required period. We may withhold a refund to the extent permitted by applicable law until we receive the returned Goods or evidence that they have been sent back. Refunds are normally made using the original payment method unless another lawful arrangement is agreed.
All current Goods are covered by the general 14-day return rules. Any statutory exception that may apply in a particular case remains unaffected.
7. Non-Conformity, Damage, Missing Parts and Complaints
Withdrawal because you changed your mind is different from a complaint about non-conformity, damage, a defect, an incomplete delivery or missing parts. Please report product issues separately so that we can handle them appropriately.
The Seller has statutory liability for conformity of Goods with the contract under applicable law. This is not a separate commercial warranty and does not limit any mandatory consumer rights.
If Goods are damaged in transit, incomplete, defective or otherwise not in conformity with the contract, contact us through Contact and Company Details. Please include your order details, a description of the issue and, where reasonably possible, photos or video. This helps us assess the issue, but does not restrict statutory rights where such evidence cannot reasonably be provided.
For missing parts, we may send replacement parts free of charge where they are available. Depending on the issue and applicable law, an appropriate remedy may include replacement, repair, price reduction or refund.
Practical guidance for returns and complaints is available on the Returns and Complaints page.
8. Customer Accounts, Store Use and Electronic Communications
The Store may offer guest checkout and customer-account features. Where available, an account may help you view orders or use customer-service functions. You are responsible for providing accurate and current information and for keeping account credentials confidential.
You must not use the Store in a way that is unlawful, fraudulent, harmful to the Store or other users, or intended to interfere with its operation. We may restrict access where reasonably necessary to protect the Store, customers or compliance with applicable law.
Order-related communications are sent electronically to the contact details provided during checkout. You are responsible for ensuring that your email address and other details are accurate and accessible.
9. Personal Data
We process personal data related to orders, payments, delivery and customer support in accordance with our Privacy Policy and applicable data protection law.
10. Applicable Law and Mandatory Rights
These Terms and the sales contract are governed by applicable law. Nothing in these Terms excludes, restricts or waives mandatory consumer protection or other mandatory rights that apply to you.
If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by applicable law.
11. Changes to These Terms
We may update these Terms when necessary, for example because of changes to the Store, our operations or applicable law. The version published in the Store when you submit an order applies to that order, unless applicable law requires otherwise.
12. Contact and Related Information
For questions about an order, your rights, returns, complaints or these Terms, contact us at info@reobrix.eu, +48 539 263 055, or through Contact and Company Details.